Job Outline
Supervising / Management
- Support in running our three bars and foyer café, ensuring an efficient and high-quality service.
- In the absence of Bar Management, welcome the staff team to their shift, assign roles, and/or check-in with the team at the end of their shift and sign them out.
- Be available to help the team with any issues that need to be escalated.
- Communicate effectively with SIA security, getting support if back up is required, or with the management team on site in lieu of security being present.
- Maintain a visible profile during service, being proactive, polite and helpful.
- Deputise for Bar Management as necessary, supporting them and overseeing the bar team on shift.
Customer Service
- Ensure the customer experience is always positive and an exceptional standard.
- Always be a welcoming, knowledgeable and confident presence, both in person and over the phone.
- Provide friendly, attentive and prompt service.
- Take and process orders, serve, take payment and clear tables.
- Serve customers following a clear order of priority – acknowledge customers to be prioritised and attend to them quickly.
- Respond to any drinks/menu queries with knowledgeable answers.
- React promptly and deal with any issues, complaints, breakages, spillages in the correct manner and record these in compliance with health and safety procedures.
Operations
- Ensure all cleaning duties, opening and closing procedures, and regular venue checks, have been completed and recorded via our monitoring system Trail.
- Be conversant with the tills, PointOne software and card payment devices.
- Be confident with Spektrix software to facilitate the sale of tickets during café operating hours.
- Ensure the venue is always at its most presentable with furniture laid in accordance with procedure.
- Check stock levels, and ensure all lines are well stocked during shifts. Should there be any stock shortages report them to Bar Management as soon as possible.
- Confidently use the radio as a means of communication with the wider team.
- Maintain an awareness of daily building activity and the associated arrivals, departures and deliveries.
Health & Safety
- Ensure all areas are clean, well-stocked and compliant with Health & Safety regulations.
- Ensure Food Hygiene and Safety is maintained to meet all regulations and service standards.
- Ensure all food prep taking place adheres to food Health & Safety regulations and standards.
Financial
- Monitor sales, identifying opportunities to increase revenue.
- Promote and help to establish a regular customer base.
General
- Maintain high standards of personal appearance.
- Be on time, prepared for your shift, and adhere to agreed break times.
- Maintain a consistently positive attitude.
- Support the aims and objectives of Soho Theatre Walthamstow, both internally and externally.
- Attend meetings and other internal meetings as required.
- Uphold Company policies at all times, promoting equality diversity and inclusion.
- Always be fully aware of the theatre’s activities and programme of events.
- Undertake any other duties as may be appropriate to the nature of the post, as agreed with the Bar Managers.
- Attend staff training as required.
- Champion and promote the values and behaviours of Soho Theatre Walthamstow and act as an ambassador for the Company.
Please take a look at the documents below for more information about the role and how to apply.