Job Outline
Customer Service
• Provide excellent customer service in line with the values of Soho Theatre Bar
• Maintain a visible profile during service, being proactive, polite and helpful
• Ensure quick, accurate service
• Maintain high standards of personal appearance and hygiene
• Respond to any drinks/menu queries with knowledgeable answers
Reception Duties (when working in day times)
• Act as the first point of contact for all visitors to the building, taking on the role of reception for
artists and other building users and accepting deliveries for the theatre
• Confidently use the radio as a means of contact with the theatre, liaising with the Duty Manager to
assist with arrivals to the building
• Maintain an awareness of daily building activity and the associated arrivals, departures and
deliveries
• Always be a welcoming, knowledgeable and confident presence in the Bar
Operational
• Take and process orders, ensuring clear payments for customers
• Be conversant with the till software and card payment devices
• Ensure all required procedures are adhered to prior to starting a shift
• Ensure all food and beverage preparations have been completed prior to service
• Maintain the bar and associated areas so that they are clean, presentable and safe, and all tables
are laid in accordance with procedure
• Ensure all stocks are brought from cellars in an appropriate manner and time and that stock is
rotated in date order correctly
• Take instruction from senior staff members, be proficient in anticipating their requirements• React promptly and deal with any issues, complaints, breakages, spillages etc
• Communicate issues to a senior member of the team
• Maintain a consistently positive attitude when working with other staff members
• On leaving a shift, ensure bar is re-stocked for the next shift, waste is removed, areas are left clean
and tidy and any outstanding issues are reported to the the manager
General
• Support the aims and objectives of Soho Theatre both internally and externally
• Be familiar with Soho Theatre’s programme (and on occasion attend Soho Theatre shows if
possible in order to converse with customers in an informed and confident manner)
• Maintain excellent levels of customer service
• Keep up to date with licensing legislation and awareness of legal responsibility for the premises,
and inform others if needed
• Comply with and enforce health and safety rules and food hygiene regulations, supporting the
team to deliver high standards
• Attend Company meetings and other internal meetings as required
• Uphold the theatre’s Equal Opportunities Policy and Health & Safety Policy at all times
• Communicate efficiently with the rest of the department to ensure the smooth and efficient
running of communications activities
• Any other duties as may be reasonably required